Introduction
At The Fitness Factory, we strive to provide personalized and high-quality health and wellness services. To maintain the integrity of our services and ensure fairness to all clients, we have established the following refund policy.
Refund Policy Details
- Cancellations made before the genetic test is ordered or the service is initiated may be eligible for a partial refund, minus any administrative or processing fees.
- No refunds will be provided for unused sessions or missed appointments.
Non-Refundable Services
The following services are non-refundable once they have been completed:
- Genetic Testing: Due to the personalized nature of genetic tests, no refunds will be provided once the test is ordered.
- Wellness Protocols: Customized wellness protocols are non-refundable once they have been developed and delivered.
- Consultations and Coaching Sessions: Once a session is completed, no refunds will be issued.
Payment & Cancellation Terms
- Full payment is required at the time of purchase or before the service is rendered.
- Cancellations must be made at least 24 hours before the scheduled service to avoid a cancellation fee.
- Failure to provide the required notice will result in full payment being charged for the scheduled service.
Contact Information
For any questions or concerns regarding the Refund Policy, please contact us at (309) 499-4657 or email us at wecare@thefitnessfactory.com
